It is 9 p.m. on a Tuesday. A prospect finds your website, has two quick questions and gets no answer. By morning, they have booked a tour down the street. Most coworking leads arrive outside business hours, and without real-time engagement, those conversations go cold before they start.

The Yardi Kube Sales Agent closes that gap. Powered by Virtuoso, Yardi’s AI platform, the Sales Agent is native to Yardi Kube, with direct access to your live inventory, pricing and availability. It engages prospects in plain conversational language, not scripted menus or forms, on whatever channel they choose. It answers questions, presents tailored spaces and guides prospects through booking a tour, reserving a meeting room or securing a desk. Every interaction is logged in Yardi Kube as a lead record with the full transcript attached, so your team has complete context the moment they follow up.

Chat, email, text or call. One agent answers them all. 

The Sales Agent meets prospects where they are. On the web, it runs as a chat widget on your prospect portal or your own website, engaging visitors the moment they have a question. Over email, it responds from a dedicated address you provision in Yardi Kube, replying to inquiries in minutes instead of days. Every channel gets the same intelligent, on-brand exchange. No leads sitting in an inbox until Monday, no calls going to voicemail.

Voice matters because prospects still pick up the phone when they’re close to a decision. Provision a number in Yardi Kube and the agent handles inbound calls in a live, two-way conversation, answering questions on pricing, availability and amenities from your actual property data. Calls are transcribed and logged against the lead record automatically. SMS works the same way. Inbound texts get instant responses, your team can monitor every thread from the operator portal, and staff can jump in as a live agent anytime.

From question to booked tour 

Most chatbots answer questions. The Sales Agent closes them. A prospect can go from first question to confirmed booking without ever leaving the conversation, whether that’s touring a private office, reserving a meeting room with live availability and pricing, or booking a day office or desk. When they’re ready to commit, the agent verifies real-time availability, presents a booking card and hands them into the prospect portal to finish the reservation. And because it honors your building schedule and blackout dates, it will never book a tour on a day you’re closed.

Every conversation becomes a lead 

This is the advantage of native integration. The Sales Agent can write to your system of record because it is part of Yardi Kube. The moment it captures a prospect’s details, it creates a lead automatically and attaches the full conversation, whether it happened over chat, email, text or phone. From the operator portal, your team can watch conversations in real time, jump in as a live agent and reply directly. Every exchange stays on the lead record, so your team knows exactly what the prospect asked, what they were shown and where they are in the journey.

Most competitors piece this together from separate tools: a chat widget from one vendor, a phone service from another, a scheduling tool from a third, and a CRM that only captures a lead once someone fills out a form. Every piece is another subscription, another integration, another place where data falls out of sync. The Sales Agent reads live inventory, quotes accurate pricing and books against real availability inside the same platform that runs your billing, contracts and accounting. From lead to lease to ledger, everything lives in one connected system.

Make it yours 

The Sales Agent should feel like your brand, not ours. From the AI settings in your operator portal, you control the whole experience: name the agent, write its greeting, match your colors, tone and emoji style, and set suggested questions that guide prospects toward what matters most. You can even fine-tune the agent’s prompts for every channel, starting from a baseline you can see and edit. The agent already answers from your live property data, and prompt customization lets you go further. Want to highlight a promotion, explain your pet policy or call out a neighborhood perk? Add it to the prompt and the agent works it into conversations naturally.

What’s next 

The Sales Agent is the first in a family of Virtuoso-powered agents coming to Yardi Kube. We are hard at work building a Member Agent that chats with your existing members, handling self-service questions and requests from live account data. Additional agents for operators are on the way, bringing the same native intelligence to the financial and operational side of your business. 

Available now 

The Yardi Kube Sales Agent is available as a licensed add-on for Yardi Kube operators. To hear it answer your phone and see it work on your own inventory, reach out to the Yardi Kube sales team for a demonstration.