The Company

Founded in 1984, OfficeKey is a family-owned workspace provider based in Cincinnati, Ohio. With five locations serving professionals including lawyers, financial advisors and therapists, the company embraces a “pro-working” model that prioritizes productivity and professionalism over community-driven coworking.

After four decades in business, OfficeKey has adapted to every evolution in flexible workspace operations — from executive suites to cloud-based coworking platforms.

The Challenge

Enterprise-grade connectivity across sites

Before Yardi Kube, OfficeKey’s network was a patchwork of different Wi-Fi setups that required constant troubleshooting. Managed by outsourced IT providers and in-house staff, the system was prone to performance issues that disrupted members’ workdays. Users often switched between networks just to stay online, which was a frustrating and unprofessional experience.

As demand for secure, high-performance connectivity grew — especially from legal and financial clients, OfficeKey realized that its outdated infrastructure wasn’t just inefficient, it was also holding back sales.

The Solution

Yardi Kube IT Management

To modernize its technology and simplify IT management, OfficeKey selected Yardi Kube IT Management, a turnkey network solution purpose-built for coworking and flexible workspace operators. The decision was driven not only by performance, but by Yardi’s collaborative partnership approach. Deployment across five locations was completed in just a few days, with Yardi technicians working after hours to minimize disruption. During implementation, outdated hardware was replaced, configurations were standardized, and a unified wired and wireless network was established across all sites.

The solution introduced secure VLAN segmentation to separate member traffic from enterprise clients, along with a branded splash page that streamlined authentication and onboarding while delivering a premium, hotel-style login experience. OfficeKey also gained enhanced bandwidth management and monetization capabilities, supported by dedicated Yardi monitoring and remote issue resolution to ensure consistent performance and reliability across the portfolio.

The Benefits

With Yardi Kube IT Management, OfficeKey delivers reliable, enterprise-grade Wi-Fi across all locations. The solution simplifies IT operations, reduces downtime and lets staff focus on clients instead of troubleshooting. Backed by Yardi’s trusted technology, connectivity has become a key selling point and a driver of continued growth.

The Story

Gaining a true tech partner

Justin Myers, owner and general manager of OfficeKey, commented on Yardi Kube’s commitment to clients, one of the deciding factors for implementing the platform. “I appreciate Yardi Kube’s partnership approach, it is ‘your success is our success.’ They’re constantly enhancing the technology, and we’ve been able to grow alongside that development.”

Delivering a pro-working experience

OfficeKey’s members want a professional and productive place to work, and that’s where the company excels. Moving away from what Myers described as a mishmash of networks onto the stable and streamlined Yardi Kube platform, enables OfficeKey to deliver a reliable and excellent member experience.

“We define ourselves as pro-working instead of coworking. Our members want a professional place to work and a productive place to work, and that’s where we lead,” said Myers.

Transforming Wi-Fi into a competitive advantage

Yardi Kube transformed Wi-Fi from an operational liability into a competitive differentiator. OfficeKey now promotes IT reliability as part of its value proposition, backed by the credibility of the Yardi name.

“We were nervous about the install — Wi-Fi is in our lifeblood, but we were relieved that it was relatively easy. Our clients appreciated that we were focusing on improving something so important,” said Myers.

OfficeKey and its members enjoy a highly reliable and efficient technology environment, with zero major outages and issues occurring rarely, if at all, according to Myers. This reliability provides a clear sales advantage, as enterprise clients trust both the technology and the strength of the brand behind it. Operations have also been simplified, allowing staff to shift time previously spent troubleshooting toward delivering better client service. In addition, the ability to monetize bandwidth enables heavy users to purchase upgrades while ensuring strong performance for all members. Consistent, responsive help desk support further builds confidence across the organization.

Having their critical infrastructure operating at the highest level gives OfficeKey peace of mind, Myers said. Through its partnership with Yardi Kube, OfficeKey has turned technology into a true business advantage. What was once a source of frustration is now a dependable system that supports productivity, enhances sales credibility and strengthens client trust.