{"id":2137,"date":"2020-08-18T11:31:43","date_gmt":"2020-08-18T11:31:43","guid":{"rendered":"https:\/\/www.yardikube.co.uk\/?p=2137"},"modified":"2026-04-02T12:04:48","modified_gmt":"2026-04-02T12:04:48","slug":"meet-the-flex-team-craig-russell","status":"publish","type":"post","link":"https:\/\/www.yardikube.com\/en-gb\/blog\/meet-the-flex-team-craig-russell\/","title":{"rendered":"Meet the Flex Team: Craig Russell"},"content":{"rendered":"
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Connect with Craig Russell<\/a><\/div>\n\n\n\n
Position at Yardi<\/strong><\/td>Yardi Medusa Helpdesk Manager<\/td><\/tr>
Time at Yardi?<\/strong><\/td>2 years, 4 months<\/td><\/tr>
Favourite Yardi product?<\/strong><\/td>My favourite Yardi product is Medusa. It is such a powerful Wi-Fi management tool that really transforms coworking spaces and business centres. It\u2019s been great to see the high level of investment into the product to take it from strength to strength. Medusa is now fully integrated into Yardi\u2019s Kube product \u2013 new and exciting times ahead!<\/td><\/tr>
Number of years\u2019 experience in flexible workspace? <\/strong><\/td>I have been in the industry for over 12 years now, over which I have seen it take many shapes and forms. The technology required to support operators and members is always evolving which keeps me on my toes!<\/td><\/tr>
Favourite thing about working for Yardi?<\/strong><\/td>The best thing about working for Yardi is the people. It could be easy to be overwhelmed by the scale of Yardi\u2019s ecosystem of products but there are always kind and friendly people to help along the way.<\/td><\/tr>
Favourite past time? <\/strong><\/td>Everything <\/strong>F1. During lockdown I have found that going for regular walks has been crucial. This has given me another avenue to listen to F1 podcasts and soak up even more F1 news, stats and facts.<\/td><\/tr>
Top tip for keeping members happy? <\/strong><\/td>Listen to them. From running a Helpdesk for a number of years, I have found that taking the time to understand the customer and tailoring each answer to their own needs goes a long way. <\/td><\/tr><\/tbody><\/table><\/figure>\n","protected":false},"excerpt":{"rendered":"

Position at Yardi Yardi Medusa Helpdesk Manager Time at Yardi? 2 years, 4 months Favourite Yardi product? My favourite Yardi product is Medusa. It is such a powerful Wi-Fi management tool that really transforms coworking spaces and business centres. It\u2019s been great to see the high level of investment into the product to take it…<\/p>\n","protected":false},"author":897,"featured_media":2185,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[218],"tags":[],"class_list":["post-2137","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-coworking"],"acf":[],"yoast_head":"\nMeet the Flex Team: Craig Russell | Yardi Kube<\/title>\n<meta name=\"description\" content=\"Meet Craig Russel, Yardi Kube's Helpdesk manager, who covers all things CoWorking and Flexible workspace for our software\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.yardikube.com\/en-gb\/blog\/meet-the-flex-team-craig-russell\/\" \/>\n<meta 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